About Mel’s Inter City Collision
Locally Owned Auto Body Shop & Repairs
Auto Body Shop & Repairs That (TRUST)
Your Tri-Cities Specialty Auto Body Shop & Repairs That Leaves You Happy
Mission & Vision
Mel’s Inter City Collision exists to repair your vehicle after a crash to pre-accident condition, and to help you maintain your vehicle over the years.
We are here to make sure that you receive personal quality service, the attention and care you deserve, and open communication without the runaround.
We believe that to take care of our customers it requires a commitment to learning, growth, and a willingness to face new challenges, and evolve with new technology.
This industry changes on a regular basis, which requires a high level of training and the ability to be quick on your feet.
As the industry changes, our commitment to doing our best will not change. You can count on us to do our best every single day.
Our Core Values
Personal Quality Service
We take the time to get to know your name. Here at Mel’s even our technicians know your name, and they know your car. We believe you deserve personal quality service that puts your needs at the top of the list, and thats exactly what we do here at Mel’s.
Processes That Are Related: Phone Calls, Parts Pricing, Completing Jobs as Quickly as Possible, Working Overtime, Continuing to do What it Takes
Internal Measurement: Reviews, Re-dos, Customer Communication
Treat Everyone Equally
Don’t judge a book by its cover, is something that we live by here at Mel’s. It’s our job to Treat each and every single one of our customers with respect.
We give you clear communication, and transparent responses so that you can know what’s happening through the process of your repair.
Do Our Best Every Day
We are here and we show up every day ready to do our best. As part of doing our best, we make sure that we take care of our team and their needs are met. Because we know that when we take care of our team, they take care of your needs in your repairs.
We provide the leadership, and tools, to make every day a successful day.
We make sure everything runs smoothly, and together we do our best.
We do our jobs because we want to take care of you, we make sure things are moving forward.
Environmentally Friendly Shop
We recycle everything we can here at our shop. Mel’s Inter City use’s water based paint systems.
We recycle all the oil, recover the freon, properly dispose of water and cleaners (cleaners are even water based.) Most of our products and paint is water based.
Cores, headlights, and bumpers, are all sent back to the manufacturer. We do everything we can to make sure we are not adding more waste to the world. We participate in Envirosafe I-Car, and we are working towards our Gold Class shop certification.
Family Owned & Operated
Mel’s has been in the auto repair industry since the 70’s. We pride ourselves on being family owned and operated. We have always cared about taking care of people, and each other.
Many of our customers have worked with Mel’s over the years, and continue to come back to this day. Once you have worked with us you are always part of the Mel’s Inter City Family.
Never Give Up
This industry and technology changes on a weekly if not daily basis. At Mel’s we stay up to date on certifications, trainings, and we are always looking for ways to we can find solutions to the challenges that arise.
Even with supply chain challenges, we do not give up. We go the extra mile to move your repairs forward, and complete the repairs so your car is returned to it’s highest possible pre-accident condition.
Continual Growth & Cutting Edge Technology
We are here to evolve, learn, and to grow. Every year cars come out with new and improved features, so we take the time to learn the new ways, and how to repair and maintain these features. We know and learn how to calibrate the sensors, and the technology to put the big puzzle of the car back together.
The technology that cars use to run and work takes time to learn and know how to fix. We make sure we have the right tools, and the right knowledge to repair your cars.
We can repair most hybrids, and we are here to keep up with the technology so you have a shop you trust no matter the car you drive. (We do not repair Tesla’s, we are not a Tesla Approved Shop at this point in time.)
Quality Repairs You Can Trust
Our process is very detailed from beginning to end. From the second your car arrives at the shop to when the repairs are complete, we ensure there is nothing we miss in the process. We do our absolute best to use new parts, and if we have to use aftermarket parts you know about it, and we let you decide. We do not use inferior aftermarket parts here in our auto body shop.
After repairs are complete, we do an intensive 60-point inspection, which includes a final test drive.
We are known for meeting and exceeding industry requirements for completing your repairs. We go above and beyond and stand behind our work. We guarantee our work on every vehicle that we repair.
We even detail your car before it leaves our shop.
Background Story
Mel’s Inter City Collision was established in 1977 by Mel & Leigh Eayrs. We originally started in Pasco, Washington and in the 80’s we moved to Kennewick, WA where we have grown ever since. It is one of the few local shops still family owned and operated, and we are a full service auto collision and repair shop.
We started as experts in collision repairs, and over time our services grew keeping up with technology and advancements in the car industry. Our services have always focused on putting our customers first, and doing our very best to repair and maintain your car.
While technology has changed, our dedication to quality repairs, treating everyone like family, and doing our best every day hasn’t. We are here to help you with everything from auto body repairs, collisions, painting, mechanical problems, checking your AC, to wheel alignment.
Our sister company Mel’s Towing can even help you tow your car, SUV, or truck.
At Mel’s we promise that you will be treated fairly, and we will treat you and your car with the respect you deserve.
Quality Repairs Each & Every Time
Meet Our Team
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Heather
Co-Founder
John Harrison
Co-Founder
John Harrison
Head of Sales
Get in Touch with Mel's Inter-City Collision
Location
520 W Deschutes Ave,
Kennewick, WA 99336
Get an Estimate Today
We work with Car Wise to make the estimate process simple and accurate.
Hours
Mon:8am - 5pm
Tue: 8am - 5pm
Wed: 8am - 5pm
Thur: 8am - 5pm
Fri: 8am - 5pm
Sat: Closed
Sun: Closed