Don’t take our word for it See what Our Customers Have to say

Customer Success

Front office staff are friendly and experienced; they go above and beyond to make sure your needs are met. The repairs are perfect – can’t tell there was ever a problem. What blew me away was the detailing! My car has not been so clean since it was new. I did not expect that to be so impressive. I stopped for gas on the way home and was complimented by another customer on how beautiful and shiny my car looked! And it was just as clean on the inside.

Sally G.

I was referred here by Discount Tire in Pasco to replace a wheel stud that they broke off. They replaced the stud and had be on the road in about 45 minutes. I was impressed enough by their service to bring in my Daughter’s Highlander in for a front wheel alignment. The service was done in about 45 minutes by Angel, with a detailed explanation and print out. AND Mel’s is $40 less expensive than Les Schwab for an alignment!! Thank you Mel’s, you have a new loyal repeat customer!

Scott C.

Andrew N.

Did a great job with the body work on my vehicle. Looks as good as new. Had some mechanical issues that they were happy to fix. I appreciate a business with both professional pride and integrity. Would recommend absolutely.

SUPER impressed. when they brought my car out it looked SO good. They took the time to wash, wax and detail the inside of my car on top of doing an excellent job of fixing it (paint)! There are not many places left that actually go above and beyond like that.

Leah T.

I highly recommend Mel’s Inter City Collision. They went above an beyond my expectations for customer service and repair. Cheryl and Heather were friendly and informative, and the body work was absolute perfection! Kudos to Mel’s entire team.

Judith F.

Sandy H.

You should of seen my back panel. It’s fixed & ready to go & look at that shine.

These people work so very hard to made a good product. Vehicle was clean, body work done right, kept me informed when the door came in & was the wrong do. Just good honest working people who respect you & there employees. Its a must see to understand. Thank you Mel’s inter City

Sandy R.

John R.

Great people with Hometown personality I appreciate their friendly service an honest evaluation.

I went to get my car repaired a few weeks ago because my boss recommended this body shop. Everything went smooth and easy. Loved that State Farm partners with them. The entire process was easy. My car looks brand new. The staff was very friendly. Communication was excellent. They always kept me updated on my vehicle. I’ll definitely recommend Mel’s Body shop to family and friends.

Sandra G.


The estimate was quick and easy. Customer service was great. The repair on our truck was quick and easy. They even cleaned the windows and washed our truck! I highly recommend!

Very happy with Mels. Took in a 4Runner that had been rear ended. Took 2 days and repaired perfectly. Car returned clean inside and out. Vey nice office staff. Will definitely use them again.

Rays S.

I highly recommend Mel’s Inter City Collision. Mel’s has excellent customer service and keeps the customer up to date along the way. I use Mel’s exclusively for body repair and other services.

Brandy W.

James R.

They really work with you to get you the best deals! Very helpful and friendly! 100% recommend!

I’ve used them before and I was very happy with thier work. They kept me updated via emails just about every day on the status of my vehicle. Hopefully i won’t get into an accident again but if i do I’ll go back to them.

Elva R.

Coleen L.

Great communication and services. They found repairs to be made that we hadn’t even noticed. Highly recommend

Was recommended place to get an alignment by Discount Tire and now I know why. I go there over a half hour before my appointment and was taken less than ten minutes of arriving. The friendly tech DROVE my car before and after the alignment. He also fixed a previously installed camber kit and explained alignments to me for another ten minutes. I definitely got the warm fuzzies and I will go back there again.

Matt L.

Shelley B.

Incredible service! Prompt and made my car as good as new

Get in Touch with Mel's Inter-City Collision


520 W Deschutes Ave,
Kennewick, WA 99336

Call Us to Schedule an Appointment to Get an Estimate

You can also start the process online here, Car Wise, and then call us to schedule your in-person estimate. Our goal is to make the estimate process simple and accurate.


Mon: 8am - 5pm
Tue: 8am - 5pm
Wed: 8am - 5pm
Thur: 8am - 5pm
Fri: 8am - 5pm
Sat: Closed
Sun: Closed

Send Us a Message

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